Smart Chevrolet Review By Lester M.

I'm another who's looking at the one star reviews with puzzlement. I recently bought an ES350 here, and it was a mostly pleasant experience. First contact was when I spotted the Lex on line, and I called up to see if it was still available. I was told it was. I asked that it be held as I am 2+ hours drive away. The lady said they wouldn't hold it for two hours unless I made a down payment. Bad form and I forgot about it. When I found no other suitable cars I decided one morning to just take a ride. Before it, however, I made an offer to the sales manager, and it was accepted. Good form. On arrival I was introduced to Kristie Hicks as my sales contact. Dealing with her was the most pleasant part of the experience. As a new sales employee here she wasn't familiar with a lot of the policies and protocols, and she didn't pretend to be. When she didn't know something, she found out. Way better than trying to bluff your way through. She stayed with me the whole time I checked the car out, which was a while, but never pressured me in any way. She was very pleasant company through the process. Kudos to Kristie. When I decided to buy the car I was handed off to Woody, their business manager, to complete the sale. Woody was also a pleasure with which to deal. From there it unfolded smoothly until a couple days later when I picked up the car. All told, it was a pleasant sales experience. I take off one star for the poor prep the outside of the car received. It had years of filth on the paint that should have been buffed off before going on the lot. In fairness, the interior prep was mostly ok. Also, they did a totally amateurish touchup of a scrape on the bumper. In spite of the long rides, I'm glad I bought the car, happy to have worked with Kristie, Woody, and their sales manager, and would do so again. Thanks to all.